Customer Management and Satisfaction
QISU has established a customer service unit to provide customers with comprehensive and professional services. We can respond to customer inquiries on any product with the professional team.
| QISU convenes routine/ad hoc product seminars or technology seminars to help customers and distributors quickly gain product information and increase customers' knowledge of the products.
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We provide professional services to shorten customers' development schedule and increase system operation efficiency.
| QISU established the field application engineer (FAE) system for individual customers. The customer can immediately provide design and technical assistance for emergency development or issues in applications.
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Customer needs, and resolve product complaints. We classify customers into direct customers and distributors based on their attributes, and rate them based on the five major criteria including "quality", "delivery", "service", "technology", and "environment". We present the results with data to review and improve results with the responsible units. We shall continue to provide better products and services to our customers and distributors in the future. |
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